QUESTIONS & ANSWERS
What to know before you start.
Clear answers about online evaluation, prescriptions and pharmacy coordination.
Does an assessment guarantee a prescription?
No. A licensed clinician determines whether treatment is appropriate.
Can I choose a medication?
You can share preferences, but the prescribing decision belongs to the reviewing clinician.
How does pharmacy fulfillment work?
When prescribed and eligible, fulfillment can be coordinated with a licensed pharmacy partner. Availability varies by jurisdiction and medication.
Where can I get support?
Use the Contact & Support page for account, order, billing, technical and general questions.